tola

I think that the key to making people comfortable with changes in the software they use has a lot to do with familiarity. If you put someone in front of the most user friendly operating system in the world but they're used to something else, they will find it difficult to operate. People get surprisingly attached to ways of doing things, and can feel quite uncomfortable with the idea that they no longer need to press the "Start" button to turn off their computer for example. When I first used an Apple Macintosh computer it took me five minutes to figure out how to open the CD-ROM drive because the eject button just wasn't where I expected it to be. It wasn't that the button was in a counter-intuitive place, it was in fact on the keyboard with all the other controls. My problem was that I was just used to the eject button being next to the CD tray.